Service Innovation Toolkit

About this page

In doing government service innovation we are constantly using and searching for tools that help us do this work efficiently as it develops. As the work changes so do the tools, they get better or worse, cost more or cease to exist so here is some info about the types of tools you might need and a list of tools we’re using for service innovation.

Design and collaboration tools

• Research & Design Tools
• Content Management Tools

Development and implementation tools

We also constantly look for and occasionally build "reusable components" (like API enabled data, content, rules or transactional systems) or platforms that service design and delivery teams in government can build upon, rather than always reinventing the wheel. Please check out:

• Reusable components - useful API enabled capabilities
• Common platforms - platforms you can build on or upon
• Digital legislation - making regulation/legislation available as programmable code
• Dev Peer Review Workflow - workflow for devs performing change/pull requests
• Api Commonalities - Things API we build should have in common.
• Service analytics tools
• Participatory democracy - tools for participating government

Other lists we are considering to add:

• Data cleaning, scraping, management tools - see
• Spatial tools
• Project Management/productivity Tools - in development
• Working Collaboratively Tools - in development
• Broadcasting Tools - in development