At the Service Innovation Lab, we strive for full transparency and collaboration. We’re building the “lego blocks” - reusable components, microservices, API’s - that will enable anyone who wants to build useful services and products that interact with government in an easy, safe, and reliable way. This includes not only public-sector agencies, but also people and organisations from outside central government, the public sector, the community sector, private individuals, and anyone who can add value to government data and processes.

We know we can’t do this alone, and we can’t do it in a vacuum. Collaboration means working together, sharing with each other, listening to each other, trying out new things together, solving problems together. We want to have the hard conversations as well as the easy ones, and by learning about each other, deliver better services to the public.

It all starts with communication.

We know we can’t do this alone, and we can’t do it in a vacuum. Collaboration means working together, sharing with each other, listening to each other, trying out new things together, solving problems together. We want to have the hard conversations as well as the easy ones, and by learning about each other, deliver better services to the public.

It all starts with communication and we look forward to connecting more with others trying to make better services in government, domestically and internationally.

Our Service Innovation Public Slack

In order to facilitate this communication, we set up a public Slack channel called Openlab-NZ that anyone can join, so long as they agree to our Charter and Code of Conduct. Slack is a communications platform that looks superficially a bit like Facebook or Yammer. Each user has a profile, and can join “channels” (groups) to converse about specific topics.

You can join the Slack by going to http://join-openlab-nz.herokuapp.com/ and adding your email address, which will automatically add you to the slack channel (usually it is an invite only platform, which isn't what we wanted).

Once you’ve ticked the “I’m not a robot” and “I agree to the code of conduct” boxes and clicked on the “Get my invite” button, you’ll be sent an email invitation from our admin bot. Click on the “Join Now” button in the email, and you’ll be in.

Slack divides its world into “channels”, and initially we’ll have three channels:

  • #vision - discussion the vision behind Service Innovation, and how best to implement
  • #toolkit - discussion on tools to enable open government
  • #peer-review - discussion on ideas or artifacts from anyone in the group

As we ramp up our work, we’ll be starting conversations in the OpenLab-NZ Slack soliciting feedback. We also want to engage with you if you have any constructive feedback - positive or negative - that you’d like to share with us. Or if you have suggestions for additional things we could be doing to help make government more open.

We look forward to meeting you on the Slack.

If you’re having trouble accessing the Slack, let us know on moc.liamg|321noitavonniecivres#moc.liamg|321noitavonniecivres.

See you there!

PS: Here are some other resources you might like to have a look at: