Service Innovation Toolkit

Below is a range of useful guidance relevant for Service Innovation, namely the design, delivery and continuous improvement of government services. We will let it grow organically to start :)

As a proud member of the D5, the New Zealand Government recommends teams read the D5 Charter for ideas about where digital thought leadership stands.

Digital government and web

• Digital standards and guidance - including service design, web management, accessibility, design, analytics, data and engagement (DIA - various teams)
• How to Innovate at scale - drawing on collaboration and consultation methods
• Online engagement guidance from the WebToolkit
• Life Event driven service design
• Government as a Platform Value Proposition paper
• Virtual, Augmented and Mixed Reality and categories of use in government.
• Artificial Intelligence with resources and links

Policy and Legislation and Service Innovation

• Exploring Policy, Legislation and Service Innovation
• State Services Commission SSC Machinery of Government, System Design Toolkit for shared problems
• Links to resources about Digital legislation - making regulation/legislation/rules available as programmable code
• What is Policy? presentation by Jessica Brown to Service Design Network, January 2018
• US ACM Statement of Algorithmic Accountability - great statement with principles for algorithmic transparency and accountability

Data and system APIs

• Open data guidance - including data management and publishing practices from data.govt.nz
• NZ Govt API guidance
• ICT Govt NZ Guidance
• Data guidance from Code for Aotearoa

New Zealand Govt future visions (departmental)

• digital.govt.nz including the ICT Strategy and programmes around all of government digital transformation
• The future we want - New Zealand Health Strategy: Future Direction
• Digital economy - vision and programmes from MBIE
• Transport Futures vision by the New Zealand Transport Authority

International

• UK Digital Service Standard - also links to guidelines
• Canadian Digital Service Standard
• British Columbia Service Design Playbook (PDF)
• US digital Services Playbook
• GovLab Public Problem Solving Canvas
• Agile user centred design in government by Code for Australia